Last updated: September 3, 2026

Privacy Policy

This privacy policy explains how 21bit Casino collects, uses, stores, and protects personal information provided by players who access the platform from Australia. It covers account registration data, payment details, communications, and the rights available to individuals under applicable privacy standards. Reading this document helps players understand what information is processed, why it is needed, and how it is handled throughout the casino experience.

What Information Is Collected

When a player registers an account at the online casino 21bit Casino, certain personal details are required to create and verify the account. This includes full name, date of birth, residential address, country, mobile number, and email address. During the cashier process, payment-related information such as card details, crypto wallet addresses, and transaction records are also collected. Browsing behaviour, device identifiers, IP addresses, and session data may be gathered automatically through cookies and similar tracking technologies when players use the site on desktop or mobile browsers.

Additional documents may be requested during the KYC process. These typically include a government-issued photo ID such as a passport or driver’s licence, proof of residential address through a recent utility bill or bank statement, and evidence that the payment method belongs to the account holder. Source-of-funds documentation may also be required in specific circumstances.

Why This Information Is Collected

21bit collects personal data for a defined set of purposes:

To register and manage player accounts
To process deposits and withdrawals in AUD and supported cryptocurrencies
To verify identity and comply with anti-money laundering requirements
To investigate suspicious account or payment activity
To deliver customer support through live chat and email
To send account-related notifications and promotional communications where consent applies
To improve platform performance and tailor the user experience

Data is not collected beyond what is reasonably necessary for these purposes.

How Personal Data Is Used

Information gathered at registration is used to operate the account, process transactions, and apply relevant bonus offers. Payment data is processed specifically to facilitate deposits and withdrawals and is not stored beyond what is required by financial and regulatory obligations. Automatically collected technical data helps the platform identify login anomalies, detect fraud, and maintain stable browser performance on Android and iOS devices.

Where players have agreed to receive marketing, contact details may be used to send information about promotions, loyalty programme updates, and platform news. Players can withdraw this consent at any time by contacting support at [email protected] or adjusting notification preferences within the account settings.

Personal information is not sold to third parties. However, data may be shared with specific external partners when necessary to deliver the casino service. These include payment processors handling card and cryptocurrency transactions, identity verification providers conducting KYC checks, game software developers where required for technical support, and regulatory or legal authorities when disclosure is required by law.

All third-party providers who receive personal data are expected to handle it securely and in accordance with applicable privacy standards. 21bit Casino requires such partners to use data only for the agreed purpose.

Data Retention

Account and transaction records are retained for as long as the account remains active and for a further period required by legal and regulatory obligations. This typically covers financial records, identity verification documents, and communication logs. When retention periods expire, data is deleted or anonymised in a manner consistent with security standards.

Players who close their accounts may request confirmation of what data is held and how long it will be kept. Requests of this nature can be sent to [email protected].

Cookies and Tracking

The platform uses cookies to maintain session continuity, remember account preferences, and gather aggregated analytics about how players navigate the site. Some cookies are essential for the platform to function correctly; others are used for performance monitoring and, where applicable, for personalised content delivery.

Players can manage cookie preferences through browser settings. Disabling certain cookies may affect the functionality of the cashier, bonus panel, or account sections. The cookie policy linked within the platform provides a full breakdown of cookie types and durations.

Security Measures

Personal and financial data is protected using SSL encryption across all browser sessions, including mobile access on Android and iOS. Payment transactions are processed through secured channels, and account access is protected by password authentication. Comodo SSL certificates are applied to maintain encrypted communication between the player’s browser and the platform’s servers.

In cases where suspicious login activity or account security concerns are detected, temporary access restrictions may be applied while a review is conducted. Players are encouraged to use a strong, unique password and to contact support immediately if unauthorised activity is suspected.

Player Rights

Players based in Australia and other supported regions have the right to request access to the personal data held about them, ask for corrections to inaccurate information, request deletion of data where no legal obligation requires its retention, and withdraw consent for marketing communications. These requests can be submitted by email to [email protected].

21bit Casino will process requests within a reasonable timeframe. Where a request cannot be fulfilled due to legal or regulatory requirements, the reason will be communicated clearly.

Responsible Gambling and Privacy

Data collected through the responsible gambling tools - such as deposit limits, time-outs, and self-exclusion records - is treated with strict confidentiality. This information is used solely to enforce player-requested restrictions and to monitor compliance with those settings. It is not used for marketing or shared with third parties beyond what is required by regulatory obligations. Players seeking more detail about available safer-play tools can refer to the 21bit Casino responsible gambling page.

Changes to This Policy

This privacy policy may be updated periodically to reflect changes in data handling practices, regulatory requirements, or platform functionality. Players are encouraged to review it at intervals to stay informed. Continued use of the platform following a policy update constitutes acceptance of the revised terms. Significant changes will be communicated through account notifications or a notice on the relevant information page.

For any privacy-related questions not addressed here, players can contact the support team directly via live chat or by email at [email protected].